Call Center & BPO Solutions

• IBSI provides various solutions to setup a Call Center or a BPO. We setup the facility of the Inbound and Outbound Call Center Services.
• Call center services are primarily voice based services. It is important to set up communication platform in place to avoid disconnects with the customers. Communication platform should be designed to receive calls and to call out customers.
• IBSI is here to ensure that your call center is performing at its best efficiency every moment. We have the experts waiting to serve any scale of business. So, whatever issue you are facing with the dialer, we will deliver the fastest solutions – anywhere, anytime.
• We setup Call Centers who are dealing with
•   Inbound Call Support.
    Answering Service.
    Technical Support.
    Customer Service.
    Inbound Sales.
    Order Taking.
    Outbound Support.
    Chat and Email Support.
    Telemarketing.
    Virtual Secretary.
  

• IBSI extends its support to setup Call Centers and is expert in below Telephony Services

•  Asterisk

    Asterisk is a complete PBX in software. It runs on Linux, BSD, Windows (emulated) and OS X and provides all of the features you would expect from a PBX and more.
    Asterisk does voice over IP in four protocols, and can interoperate with almost all standards-based telephony equipment using relatively inexpensive hardware.
    Asterisk provides Voicemail services with Directory, Call Conferencing, Interactive Voice Response, Call Queuing. It has support for three-way calling, caller ID services, ADSI, IAX, SIP, H.323 (as both client and gateway), MGCP (call manager only) and SCCP/Skinny. Check the Features section for a more complete list.
    Asterisk needs no additional hardware for Voice-over-IP. A single (or multiple) VOIP provider(s) can be used for outgoing and/or incoming calls.
    With Asterisk in your network, you can do telephony in new ways.
  
•   Connecting employees working from home to the office PBX over broadband connections.
    Connecting offices in various states over VoIP, Internet or a private IP network.
    Giving all employees voicemail, integrated with the Web and their E-mail.
    Building interactive voice applications, that connect to your ordering system or other inhouse applications.
    Giving access to the company PBX for business travellers, connecting over VPN from airport or hotel WLAN hotspots.
  
•   Asterisk includes many features only found in top-of-the-line unified messaging systems, like
  
•   Music-on-hold for customers waiting in queues, supporting streaming media as well as MP3 music.
    Call queues where call agents jointly handle answering incoming calls and monitor the queue.
    Text-to-speech system integration (the Festival Open Source and Cepstral Swift speech synthesis software can be integrated).
    Call data record (CDR) generation for integration with billing systems.
    Voice recognition system integration (such as the Sphinx Open Source voice recognition software)
    The ability to interface with normal telephone lines, ISDN basic rate and primary rate interfaces
  


•  Goautodial and Vicidial

    GOautodial is an open source web based call center system based on CentOS. It automatically installs the GOautodial applications (GOadmin, GOreports and GOagent), Vicidial, Mysql, PHP, Asterisk, Limesurvey and other open source software to have a fully functional call center system. An open source predictive dialer and inbound.IVR + ACD system that rocks.
    MAJOR FEATURES :
  
•   Inbound, Outbound and Blended call handling.
    Outbound agent-controlled, broadcast and predictive dialing.
    Full USA FTC-compliance capability.
    Web-based agent and administrative interfaces.
    Ability to have agents operate remotely.
    Integrated call recording.
    Three-Way calling within the agent application.
    Scheduled Callbacks: Agent-Only and Anyone.
    Web-configurable IVRs and Voicemail boxes.
    Scalable to hundreds of seats.
    Ability to use standard Telco lines and VOIP trunks.
    Open-Source AGPLv2 licensed, with no software licensing cost.
  
•   Apart from Setting up Voip Servers, IBSI supports to deliver Call Center Accessories like Premium Headphones, Adapters, Convertors and Y-Cables etc.